SHIPPING
Unless otherwise stated in listing, orders ship within 7 to 14 days. International orders usually take a 2 to 4 weeks. If buyer inputs incorrect shipping address that causes item to be returned to me, buyer is responsible for covering cost of shipping to be sent out again to the correct address. Please note: buyers are responsible for any customs and import taxes that may apply. I am not responsible for delays due to customs.
RETURN
My policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately I can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Once your return is received and inspected, I will send you an email to notify you that I have received your returned item. I will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
To return your product, you should mail your product to:
Pia Fleckenstein
Postfach 930109
21081 Hamburg
Germany
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
I only replace items if they are defective or damaged. If you need to exchange it for the same item, send me an email at pia@bruchvienna.com and send your item to:
Pia Fleckenstein
Postfach 930109
21081 Hamburg
Germany